Call Us Now Toll-FREE:
1-855-ALPHAJEN (257-4253)​
The Integrated Healthcare Solution
Assessment
The implementation of Electronic Health Records (EHR) can be broken into the five broad phases: initiate, plan, execute and control.
​
Each of these phases are further explained using an outline provided by Claudine Beron:
​
Initiate
This phase marks the beginning of the project or phase and formally authorizes the project. For a successful project, the objectives and requirements should be well defined at the start of the project.
Educate Your Organization on EHR
Identify Owners & Stakeholders and get buy-in
Identify Subject Matter Experts in each area considered
Understand the Environment Today (high level only)
Description of organization by Bed#, Acute / Long Term / etc and types of patients
Services provided today (note difference if more than one environment)
Legacy Systems in place?
Which one’s Interfaces (HL-7 ver 2.0?, NCPDP, etc)
Quality of Data, if any # of
Clinical and IT Staff
Outside of the Project Team Skills that will be needed
Develop Business Case that include preliminary scope requirements
Understand Budget Cycle and Politics
Understand Procurement Process (if vendors are used)
Plan
The Planning Process Group is considered the most important Process Group in project management. Time spent up front identifying the proper needs and structure for organizing and managing a project saves countless hours of confusion and rework during the Executing and Monitoring and Controlling Process Groups. Project planning defines project activities that will be performed, the products that will be produced, and describes how these activities will be accomplished and managed. Project planning defines each major task, estimates the time, resources and cost required, and provides a framework for management review and control. Planning involves identifying and documenting scope, tasks, schedules, cost, risk, quality, and staffing needs. This planning process includes the following:
On Site Assessment of the Environment
Detail questions/interviews for each clinical area to implemented modules based on preliminary scope
Develop Gap analysis of actual systems and resources
Build Draft Project Plan/WBS & Schedule
Confirm Scope requirements
Prepare Budget and Resource needs assessment
Develop Request for Proposal (RFP) for Vendor Services, if applicable
Evaluate Proposals for winning bid with lead clinical staff included Validate start date and terms and conditions
Select Vendor and approve start date
Update Schedule and Project Plan/WBS
Verify Staffing by Organization and Assignments
Verify Training by Organization and Assignment
Order Hardware/Software for Test/Development and Production Site(s)
Start up meeting to bring all stakeholders together
Execute
The Project Team and all necessary resources should be in place and ready to perform project activities. The Project Management Plan is completed and baselined by this time as well. The Project Team’s and specifically the Project Manager’s focus now shifts from planning the project efforts to participating in, observing, and analyzing the work being done. In this phase the work activities of the Project Management Plan are executed, resulting in the completion of the project deliverables and achievement of the project objectives. This Process Group brings together all of the project management disciplines, resulting in a product or service that will meet the project deliverable requirements and the customers need. In this Process Group, elements completed in the Planning Process Group are implemented, time is expended, and money is spent. This Process Group requires the Project Manager and Project Team to:
Conduct, coordinate and manage the ongoing work activities
Perform quality assurance activities continuously to ensure project objectives are being met or achieved
Monitor identified risks for triggering events and implement containment or contingency strategies as necessary
Distribute information to project stakeholders
Manage change.
In short, it means coordinating and managing the project resources while executing the Project Management Plan, performing the planned project activities, and ensuring they are completed efficiently. These activities include:
Build Test/Development System
Include staff responsible for ongoing maintenance for training
Document System (Build Guide, Configuration Guide)
Test System prior to implementing EHR
Load EHR and Configure Modules mapped to current services Foundation (Foundation, FileMan, HL7, Kernel, all mandatory) Basic (Lab, Pharmacy, Scheduling, etc)
Standard (CPRS, Problem List, etc) Extended (Hepatitis C, Medical Clinical Services, etc)
Include staff identified as subject matter experts to validate configuration of modules and training
Test System prior to ghosting to Production System
Provide 1st Round training while system is Test/Development
Verify configuration and usability by end users at Pilot Site
Deploy Pilot Site (Production Site)
Train SMEs and End-Users at Pilot Site
Evaluation of course material essential
Obtain Site Completion Sign off by owner
Deploy Disaster Recovery Site
Include staff responsible for ongoing maintenance Deploy and Test at Additional Sites
Validate any differences in site by site services
Train SMEs and End-Users
Obtain Site Completion
Sign off by owner Implement and Support.
Control
Project performance must be monitored and measured regularly to identify variances from the project plan. Occasionally, current projects of the on-line era, also demand a change in an objective or a deliverable. Hence the methodology is equipped with a flexible yet well-defined process to control and manage the changes being requested to the project scope and objectives, and allows revisiting of the above phases anytime during the project life cycle. Some of the main processes that can occur during this phase are:
Scope Change
Control Risk Monitoring and control
Cost control
Performance Reporting
Specific activities may include:
Control Validate throughout the project that scope is aligned with deliverables
Changes documented in Change Request with owners signature
Risk Monitoring and Control
Develop Risk and Issue logs
Meet on weekly basis with team/owners to document and discuss mitigation strategies
Engage now owners if mitigation strategies aren’t working – don’t wait
Cost control Review and document with team hours allotted and scope of work to be done
Manage weekly/bi-weekly/monthly timesheet reporting
Manage subcontractors, if any to their contracts
Manage weekly/bi-weekly/monthly timesheet reporting
Manage ODC’s and document any discrepancies in estimated .vs. actual cost
Report to owner when 75% of project is complete
Performance Reporting
Provide monthly reports on financials and milestone/deliverables completed based on schedule and project plan.
Close
The last major Process Group of a project’s life cycle is the project Closing Process Group. Project closeout is performed after all defined project objectives have been met and the customer has formally accepted the project’s deliverables and end product or, in some instances, when a project has been cancelled or terminated early. Project closeout is fairly routine, but it is an important process. By properly completing the project closeout, organizations can benefit from lessons learned and information compiled at closure. Activities include:
Complete closeout of any contracts subcontractors/product vendors
Document licensing and warrantee for systems
Sign off of customer acceptance
Attach site completion sign off’s
Closeout of any financial matters
Prepare final reports
Conduct a project review with all stakeholders
Document lessons learned
Complete, collect and archive project records
Celebrate!
value. ​quality care. convenience.
